SIVR Support Engineer

Jun 25, 2021

Job Description

  • Investigate, resolve, and close the assigned tickets as stated in the SLA 
  • Participate in maintenance work to assure that IVR functionality not interrupted 
  • Creates, manages, and uses dashboard for continuous monitoring and health check of applications 
  • Create/update knowledge base content to reduce unnecessary touch-points 
  • Perform monitoring of dashboards and reporting the findings on appropriate communication channels. 
  • Create dashboards and splunk queries for API and System health checks for easy and quick visualization and  escalation. 
  • Should have worked on Splunk database and reporting and implemented in 1-2 projects. 

 Responsibilities

  • Thorough understanding of requirements and business knowledge 
  • Ability to communicate with client effectively and directly when needed 
  • Follow industry best practices while coding and unit testing. 
  • Stay updated with current technologies and coding methodologies. 
  • Responsible for managing high performance team of individuals to provide high quality delivery and support. 
  • Working with the front end developers to build the interface with focus on usability features  
  • Should be a solution provider (provide end to end solution) 
  • Should appreciate the Agile methodology 
  • Should be competent to manage working in tight schedules 

Desired Candidate profile

  • 2+ years of industry experience in IVR (Cisco/Avaya/Genesys/Others). 
  • Candidate would perform all the Tier 2 support activities and is expected to be really good at developing monitoring dashboards, writing Splunk Queries. 
  • Good Experience troubleshooting and reporting Infrastructure and application failures.  
  • Good Experience with any one of the Source controls like bitbucket, Git 
  • Excellent problem solving and analytical skills 
  • Should have done projects using Agile methodology 
  • Should be self-motivated and Smart working 
  • Candidate should have excellent communication skills both oral and written 
  • Should be willing to learn 
  • Should be B.E, B.Tech, MCA, M.Sc. qualified 
Job Type: contract
Job Location: Pune

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